Privacy Policy

Effective Date: 01-JAN-2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, build a resume, or contact support. This includes:

  • Name, email address, and profile picture.
  • Resume content (work history, education, skills, etc.).
  • Payment information (processed securely by third-party providers like Stripe).

2. How We Use Information

We use your information to:

  • Provide and maintain the Cloud9Profile service.
  • Process transactions and manage your subscription.
  • Generate PDF documents and hosted portfolios at your request.
  • Analyze usage to improve our platform.

3. Data Sharing

We do not sell your personal data. We verify that specific third parties (like hosting providers or payment processors) strictly adhere to data protection standards.

4. Your Rights

You have the right to access, correct, or delete your personal data. You can delete your account via the Dashboard or contact support for assistance.

5. Cookies

We use cookies to maintain your login session and analyze site traffic (e.g., Google Analytics). You can control cookies through your browser settings.

6. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

8. Subscriptions

Cloud9Profile offers subscription plans billed on a monthly or yearly basis. Payment is collected in advance. Your subscription will automatically renew unless canceled at least 24 hours before the end of the current billing period.

9. Cancellation

You may cancel your subscription at any time via your Account Dashboard. Upon cancellation, your access to premium features will continue until the end of your current paid period. We do not provide partial refunds for unused time.

10. Refund Requests

We offer refunds only if the associated credits or features have not been used, and if the refund request is submitted within 12 hours of the transaction. To request a refund, please contact support@cloud9profile.com. Approved refunds will be processed within 5-7 business days. Tax and service charges will be deducted from the refund amount.

Refunds are not available for:

  • Auto-renewed subscription charges.
  • Any purchases where credits or features have already been utilized.
  • Requests made after 12 hours from the time of transaction.
  • Accounts suspended for violation of Terms of Service.

11. Currency

All transactions are processed in USD unless otherwise displayed at checkout.

12. Chargebacks

If you initiate a chargeback with your bank, your account may be immediately suspended. We suggest contacting support first to resolve any billing issues.

13. Contact

For privacy or billing concerns, please contact support@cloud9profile.com.